Legal
Refund & Return Policy
How refunds work for Anesthesia AI subscriptions and services.
Effective: 9 July 2026
1. Refund eligibility
If you are not satisfied with a Pro subscription, you may request a refund within 7 days of purchase. Requests made after fully consuming the service period are considered on a case-by-case basis, and any payment-gateway charges may be deducted from approved refunds.
2. How to request a refund
Email info@aimd.global with your registered email address, the transaction ID and a description of the issue. We aim to respond within 5 business days. Approved refunds are processed within 7–10 business days to the original payment method.
3. Technical issues
If you experience a technical problem, please report it immediately so we can attempt to resolve it. If the issue cannot be resolved within a reasonable timeframe, a refund may be offered at our discretion.
4. Purchases made through app stores
When our mobile applications launch, subscriptions purchased through Google Play or the Apple App Store will be billed by those platforms, and refunds for such purchases will also be subject to the respective store's refund policies.
5. Non-refundable services
Customised or personalised services, and any services marked as non-refundable at the time of purchase, are not eligible for refunds.
6. Changes to this policy
We reserve the right to modify this policy; changes take effect immediately upon posting on this page.
Contact us
This service is operated by Clinical Artificial Intelligence Medi Decisions Private Limited. If you have any questions about this policy, contact us at info@aimd.global or +91 98920 21844, or write to us at B-1002, 10th Floor, Plot-8pt, T-5 Dioro, Wadala Truck Road, Antop Hill, Mumbai, Maharashtra 400037, India.